October 3rd, 2010 - 3:47 pm
Q&A #5 Why are there white spots on the natural nail?
Q: Why am I seeing white spots on the nails after removal of Shellac?
A: White spots on the nail after removal of Shellac is typically due to slight dehydration of the nails.
Tips & Tricks:
- Clients should be using Solar Oil daily and repeatedly. This will help moisturize their natural nails and keep their natural flexibility. It will also help maintain the natural flexible feeling of Shellac.
- Minimize exposure of acetone by using Shellac Wraps. Soaking the nails and fingertips in a bowl of acetone is excessive exposure to acetone.
- Apply Shellac base coat thin. The thicker you use it the longer it will take to remove.
- If your clients natural nails are overly dry, try a warm Solar Oil soak. Use an oil warmer or place small bowl of Solar Oil in a larger bowl of warm water.Put just enough Solar oil to cover the tips of the fingers. Soak for 5 min after application of Shellac
- When dry spots are found on natural nail after Shellac removal, apply SolarOil and buff with 1200 grit buffer such as CND Koala Buffer. In mild cases, Shellac can then be reapplied. In more severe cases, the client should take a break from wearing Shellac for a few weeks.
- To remove any residual Shellac use an orangewood stick to gently scrape the nail. Do not use metal or hard plastic. Improper scraping may cause damage to the top layer of natural nail, thus making the nails more prone to dehydration.
- Immediately after Shellac removal, wash the client’s hand with plenty of water using mild soap. Strong soap or detergents are also sources of dehydration.
- Do not buff the natural nail prior to application. The top layer of the natural nail is normally more dense or less porous than the other layers and acts as a protecting layer, preventing solvents from penetrating the natural nail and causing excess dehydration.
Sheri says:
April 5th, 2011 at 8:34 pm
I love the shellac and have used it on tons of my clients. I have great luck and most can go 3 weeks but I have 2 clients that the nail bed has a brown stain. I don’t know why. The nails are not breaking, and I have them using oil. This has been going on for weeks and won’t go away. What is it? am I doing something. I do all my clients the same. Help!!!!
Julia says:
April 13th, 2011 at 12:08 pm
My salon has been doing Shellac for about 4 months now. We’ve been getting really great feedback from our guests. It’s a great service because I also do hair and while my guests color is processing or after their service, I am able to do a Shellac manicure for them. With each Shellac that I do, I learn more tips and tricks since there wasn’t any real literature with purchasing Shellac. I can say that removing any cuticle on the nail is important. Also cleaning off any mess on the cuticle/skin is very important before putting in CND lamp. I’ve been using Bond Aid by OPI which is a pH balancing product before application of Shellac. Is this the same kind of product as Scrub Fresh? Solar Oil is definitely key to helping hydration of the nails. We have small and large bottles of Solar Oil for retail for each Shellac customer. I do find that some of the darker colors are harder to apply (thin coats), is there a trick to this? I LOVE being able to mix and match to make unique colors for my guests! Shellac is a great product and I recommend it to all of my nail guests!
Holly L Schippers says:
April 14th, 2011 at 12:28 pm
Sheri,
Shellac is much less likely to stain the natural nail compared with nail polish. If staining does occur, it is very likely due to improper cure. To prevent staining it is important that the basecoat and color coat are properly cured. Proper cure is achieved though the following:
1. Use Shellac as a System.
2. Use only the CND Lamp or Brisa Lamp for correct UV output and thorough cure (please note: wattage has no bearing on output).
3. Make sure the CND Lamp bulbs are clean and replaced regularly.
4. Apply Shellac in thin, even layers.
Julia,
I have heard of Bond Aid, but I do not know what its chemical properties are. ScrubFresh is a natural nail cleanser that temporarily dehydrates the nail and leaves behind germ fighting pathogens. Here is a video you may find helpful for getting thinner coats:
http://www.youtube.com/watch?v=4_E1hF5uWjI
Holly L Schippers
CND Education Ambassador
Sheri says:
April 18th, 2011 at 9:56 pm
Holly,
I do use the shellac system and follow the directions to the T. My CND lamp is new and works great. 95% of my customers have no problems at all. Most go past the two week period. Its just 2 ladies and every time when I remove the shellac they have brown spots on a couple of nails. I just don’t get it.
Sherry's Heavenly Hands says:
April 20th, 2011 at 4:41 am
Hi I’m wondering is Shellac intended.for repeated use? Meaning continuous, should clients return every 2 weeks to get shellac?
CND says:
April 22nd, 2011 at 5:58 am
Sherry,
Yes Shellac is designed for repeated use with regular home care.
Thank you
CND
Holly L Schippers says:
April 20th, 2011 at 9:51 am
Sheri,
Shellac is formulated with Acetone Soluble Polymers (tiny tunnels) making it removable in 10 minutes with pure acetone. These tiny tunnels allow the acetone to travel all the way down through the coating and finally down to the base layer where the acetone breaks down the “quick-release” polymers releasing Shellac from the natural nail without the use of files or buffers which can be extremely damaging to the natural nail.
These tiny tunnels also make Shellac less chemically resistant than gels, liquid & powders or other enhancement products. Since you are doing everything right, it must be something they use regularly getting through the tiny tunnels. It could be anything from make-up (think liquids like foundation) to a cleaning product they use or a self tanner or some such thing with bronzers in it. Have them pay attention to anything they touch without gloves and they should be able to narrow it down.
Holly L Schippers
CND Education Ambassador
Dawn Parks says:
April 22nd, 2011 at 9:01 pm
I have a few of my clients when I paint the color on after curing for the recommended time the first coat will shrink back from the tip of the nail. Sometimes after the second coat it will cover the tip, but sometimes not. What am I doing wrong? How can I prevent the shrinking? My clients love it, but I am frustrated with the shrinking! Please help! Thanks!
Dawn
CND says:
April 23rd, 2011 at 6:39 am
Dawn,
Are you shaking the bottle?
The base coat needs to be applied thin, if too thick can sometimes cause that as well.
Thank you
CND
Jen says:
April 29th, 2011 at 6:15 pm
Sheri and Holly, thanks for the comments on the discoloration of the nails with removal of shellac. I too have a couple of clients with this problem and we were leaning toward the same conclusion, that it must have something to do with a product they are using. This will help me explain the “tunneling” to them and help to encourage them to pay attention to products being used as well as encouraging them to use their solar oil.
Pam says:
May 2nd, 2011 at 8:13 am
Will CND create an LED lamp in the future; or does the current lamp already have LED capabilities?
Holly L Schippers says:
May 2nd, 2011 at 8:24 pm
Jen,
)
You’re welcome
Holly L Schippers says:
May 2nd, 2011 at 8:59 pm
Pam,
The current lamp is not LED. Who knows what the future holds, if it comes to pass I’m sure it will be posted.
Holly L Schippers
CND Education Ambassador
Fina says:
May 6th, 2011 at 12:59 pm
I have recently started using Shellac and I personally love the product. I am in a small rural town and I have convinced several of my clients to try this product out at a reduced price. It worked great for two of them and the other two, well, not so great. One of them is a nurse who washes her hands a lot but she does use Solar Oil daily. I noticed that she has vertical ridges in her nails and says she has had them all her life. The other client has dry but normal nail beds but says she cleans and is into “everything.” When she explained it sounded like normal housework that most of us mothers do. What could be going wrong? How can I fix this so that I can offer this service with confidence? Please help!
Fina says:
May 6th, 2011 at 1:01 pm
On the previous post, I did not state the specific problem. They both have had their Shellac peel off several nails but not all.
Holly L Schippers says:
May 15th, 2011 at 6:59 pm
Fina,
The ridged nails may need a bit more diligence on cuticle work to be sure you are not leaving any behind in the ridges, also don’t fall into the temptation to buff the ridges out as this is damaging to the nails. The cleaning mom is much easier, she needs to wear gloves when exposed to chemicals including dishwater!
Holly L Schippers
CND Education Ambassador
Sherry says:
May 24th, 2011 at 11:58 am
I have been using Shellac for a few months and have loved it. All my clients have been excited about it, but now after having them soaked off a few times my clients have started having trouble with their nails breaking or crumbling off.
I have started to wonder that maybe this isn’t for long term use.
marta says:
May 26th, 2011 at 8:45 pm
I just bought the kit..But can’t find the 99% alclhol! Found 91% ..will that work?
Holly L Schippers says:
May 27th, 2011 at 6:52 am
Sherry,
Be sure not to buff the nails and that removal is done by wrapping, not soaking as this can make a difference, also gently flake off Shellac after wrapping using an orangewood stick not a metal tool.
Marta,
91% is better than 70%, but 99% is ideal. Have you tried local pharmacies to see if they would order it for you? There are also several online distributors, try Google.
Holly L Schippers
CND Education Ambassador
Jill S. says:
May 27th, 2011 at 8:26 am
I have been using shellac for a few months, I love it. One of my clients came in her nails were smooth when we put the shellac on and when the 2 weeks were up we removed it. There were heavy ridges on her nail. I think she does take medican. Help please.
CND says:
May 30th, 2011 at 10:31 am
Jill,
When you say ridges, do you mean going front to back or side to side? Were the nails buffed? How was the Shellac removed specifically?
Holly L Schippers
CND Education Ambassador
Teri says:
June 9th, 2011 at 1:10 pm
I have been reading many of the posts here to try and educate myself on the new shellac and a few of the negatives I have been experiencing. I read one post that responded with “have you made sure all the blue film on the inside of the UV unit was peeled off?” I thought to myself, “Who wouldn’t do that?” Well, ME! Ugh.. Now I am ready to go again. LOL
CND says:
June 14th, 2011 at 9:36 pm
Teri,
Bet you will love the difference!
Thank You,
CND
alice conceicao says:
June 14th, 2011 at 6:54 pm
Never got a comment back? anyone there?
Holly L Schippers says:
June 15th, 2011 at 8:02 pm
Alice,
Would you be so kind as to repeat your comment, I am unable to find it.
Thank You,
Holly L Schippers
CND Education Ambassador
Linda says:
June 17th, 2011 at 12:05 pm
I also love shellac and clients do too, but i’m having white spot issues and hope above suggestions help. I am using the wraps with pure acetone to remove shellac for 10 minutes and gently scraping off shellac but there is always small amount of residue left on nail plate that only slight buffing will remove……help!
Holly L Schippers says:
June 21st, 2011 at 5:09 am
Linda,
See if this removal video gives you some ideas on getting a clean removal:
http://youtu.be/CKq4MWgUH_U
Hope that helps
Holly L Schippers
CND Education Ambassador
FortmorN says:
June 19th, 2011 at 9:10 am
I also have two clients with the brown spots. I can’t figure it out;(
CND says:
June 21st, 2011 at 5:07 am
In order to make removal easier the Shellac has tiny tunnels, a video to explain this is here:
http://youtu.be/WoE-ew_S1I0
Because there are tiny tunnels, some things can penetrate to the nail. Have your client think about anything the nails touch from make-up and bronzers to tanning lotions and household chemicals.
Thank You,
CND
Carmen says:
June 20th, 2011 at 12:32 pm
Hi! I have been using Shellas for a while. While most of my clients love it some feel that it makes the tips of their nails weak. ? Also, a couple of my clients the product lifts after a week. Not all the nails but on some. What am I doing wrong? Thanks
Holly L Schippers says:
June 21st, 2011 at 5:15 am
Carmen,
Here is a troubleshooting video that may help:
http://youtu.be/q4beb4eTszc
Make sure that you are not buffing the nails to apply or remove Shellac and that you are wrapping it to remove not soaking in a bowl.
Hope this helps!
Holly L Schippers
CND Education Ambassador
barbara Jenei says:
June 20th, 2011 at 5:18 pm
i am having trouble with the white and darkest colors of shellac with wrinkling and less coverage I realize the thickness and shaking well are required . I love this product and want my customers to enjoy it also.
CND says:
June 21st, 2011 at 4:43 am
Make sure they are well mixed and applied thin, also be sure to use a CND lamp and the proper time settings. Base coat 10 seconds, color and top are 2 minutes.
Thank You,
CND
Holly L Schippers says:
June 21st, 2011 at 4:45 am
Barbara,
See if this video helps with getting a thin application:
http://youtu.be/4_E1hF5uWjI
Holly L Schippers
CND Education Ambassador
Kris says:
June 26th, 2011 at 5:59 am
I am getting so frustrated with 2 things.
1. the drying effect is terrible. i cannot beleive how dry all of my cleints nails are after 2-4 weeks, if the product even stays on the entire 2 weeks.
2.the “peeling off in 1 layer”….i have done the process since it came out and recently having clients with this issue, and its not even nails they would use alot…..ex ring fingers ….it puts me in a spot of, now i have to do a free shelac service or, i just dont know what to tell them. HELP!
Holly L Schippers says:
June 28th, 2011 at 10:33 am
Kris,
With the sudden onset of peeling I am wondering about your bulbs, are they due to be changed? Do you clean them daily with alcohol? For the dryness, make sure you are not buffing the nails, remove using a wrap method not soaking in a bowl, and they must be using Solar Oil daily at home.
Here is a troubleshooting video that might give you further ideas on the peeling:
http://youtu.be/q4beb4eTszc
Hope this helps!
Holly L Schippers
CND Education Ambassador
Lori M says:
June 26th, 2011 at 10:55 am
I have never had this happen before with my shellac clients. One of my clients after 3 weeks of application came back to get her shellac done and the day before she came back she had a brown film that appeared on her nails. They looked stained. I did her shellac today and she said that on some of her nails the brown film came back on some of her nails. So, it’s just on the top layer of the nail.
CND says:
June 28th, 2011 at 10:28 am
Shellac is formulated with Acetone Soluble Polymers (tiny tunnels) making it removable in 10 minutes. These tiny tunnels also make Shellac less chemically resistant than gels, liquid & powders or other enhancement products. This means the white could be stained by a heavy dye from clothes, gloves, sheets, etc. If she is continually staining the whites a second coat of top coat might help.
Thank You,
CND
Jen says:
June 27th, 2011 at 8:10 am
I have had alot of clients nails starting to peel in layers under the shellac. and it seems to be yellowing the nail a bit after continual use. I have them use solar oil but the peeling is not stopping. any ideas?
CND says:
June 28th, 2011 at 10:21 am
Make sure not to buff the nails and that removal is done with a wrap method not bowl soaking.
Thank You,
CND
Andrea Fullmer says:
July 11th, 2011 at 2:37 am
I’m new to Shellac. I’ve been doing everything as in the videos and so far liking it. But I don’t understand why dipping hands in a bowl of acetone is bad, compared to using the soak off strips. The ends of the fingers are getting soaked ether way. It’s so much faster to remove the Shellac from soaking in a bowl than the wraps. Sometimes it takes 15 to 20 mins to soak off using the wraps, compared to 5 mins or so.
Holly L Schippers says:
July 12th, 2011 at 1:16 pm
Andrea,
When soaked in a bowl the nails can continue to absorb acetone the entire time they are in the bowl, with the wraps there is only so much acetone for the nails to absorb. Nails are dehydrated by overexposure to liquid including water, so they expand and dry out from being soaked in the bowl of water more-so than they would with the wraps. When used properly if the Shellac is applied correctly the wraps only take 10 minutes, here is a video you might find helpful:
http://youtu.be/CKq4MWgUH_U
Also if you have a hard time with removal make sure that you are doing the base coat nice and thin!
Holly L Schippers
CND Education Ambassador
Suzy's Spray Shack says:
July 12th, 2011 at 9:48 am
I have one client that the shellac will not stay smooth, after applying and before I can get her hand into the UVlight, the shellac will retreat from the sides and free edge. Has anyone else had this happen and what can I do? I will say that I have used Gelish on her and that seems to work.
CND says:
July 12th, 2011 at 1:17 pm
Make sure you are fully scrubbing the entire nail with ScrubFresh and getting the base coat on in a smooth thin layer including the sides.
Thank You,
CND
joequetta kennedy says:
July 16th, 2011 at 3:03 pm
I thought Shellac did not damage the natural nail. How can you explain to your client after telling them that Shellac was safe to let their nails rest after several applications of Shellac?
Holly L Schippers says:
July 18th, 2011 at 10:44 pm
Joequetta,
It isn’t really the Shellac they are taking a break from, but the process or their own lack of at home care. Some people also do not have nails that are ideal for Shellac and so since they do not get the expected wear it is best if they only use it for special occasions so that they get a longer wear than polish but are not going through the process on a regular basis only to damage their nails by peeling the Shellac off.
Hope this helps!
Holly L Schippers
CND Education Ambassador
Neely says:
July 17th, 2011 at 9:03 pm
Is there a shelf life on Shellac? I am starting to do more French Manicures, and some of my customers are noticing the tips chipping and wearing away. My bottle of Cream Puff is a year old.
CND says:
July 18th, 2011 at 10:45 pm
Neely,
One year open, two years un-open.
Thank You,
CND
joequetta kennedy says:
July 18th, 2011 at 1:54 pm
CND: Can I get an answer to my question. I am new at Shellac. I am excited . Also can I get a Master Program here in my city? I did the Master’s Program about ten years ago but I would certainly like to get more training in Shellac and bone up on my Rentintion techniques. Thanks
CND says:
July 18th, 2011 at 10:46 pm
Joequetta,
It looks like an Ambassador has answered your previous question, as to classes check on cnd.com for listings and feel free to submit a request for your location via the hotline at 800-833-NAIL.
Thank You,
CND
joequetta kennedy says:
July 19th, 2011 at 10:58 am
CND: You previously stated that in severe cases of white spots on the nail after removing Shellac the client should take a break from wearing Shellac for a few weeks? Why? Does the process of preparation of Shellac dehydrant the nail too much? I don’t mean to be redundant in asking my questions but I want to be totally honest with the clients that ask questions concening the process before Shellac is applied.
Holly L Schippers says:
July 24th, 2011 at 5:59 pm
Joequetta,
You are not being redundant, I applaud your concern for the health of your clients nails and I hope they know how lucky they are! In my experience the white spots are usually a result of one of a few things:
- no Solar Oil use daily
- client peeling off the Shellac
- the nails are buffed either during application or removal of Shellac
- the Shellac is removed by being soaked in a bowl rather than wrapped
If none of these issues is truly present and white spots occur then it is most likely that the clients nails are naturally dry. If the daily use of Solar Oil is not enough to mimic the natural healthy conditioning of the nail white spots can occur. I have found the client who is naturally dry also tends to have nails that delaminate easily. This leads to peeling of the Shellac which removes the surface layers of the nail that help trap in the oils that would otherwise keep it healthy.
I hope this helps, if not feel free to post more questions here or come hang out with me on Facebook and get some input from other education minded techs!
Holly L Schippers
CND Education Ambassador
http://www.facebook.com/FingerNailFixer
cassy says:
July 20th, 2011 at 10:57 am
I have had shellac applied twice in a two month period – 2 weeks apart – then three with the second session because of being out of town and not able to make another apt. At three and a half weeks the back of my nail that was new growth looks fine – then the shellac began to peel in nearly full sheets. I removed the excess with acetone wipes and saw white spots towards the front of my nails and also the ridges. My nails are strong and now seem damaged at the front oldest growth. And I do use solar oil routinely.
CND says:
July 24th, 2011 at 5:52 pm
Cassy,
Peeling off the Shellac removes the surface layer of the nail which contributes to keeping the moisture in it. That is why it is recommended for proper removal. Continue to use Solar Oil and you should notice that the white spots diminish as the nails become reconditioned.
Thank You,
CND
cathyg says:
July 26th, 2011 at 8:13 am
Hi, I would like to know if your own nail is broken and it can not be cut off due to it being on the nail bed . how do you repair it when using this product. can you glue the tear or can you wrap it and use the product? please advise so I can tell my nail tech.
Holly L Schippers says:
July 29th, 2011 at 1:43 pm
Feel free to have your nail tech contact me and I will help her out with this situation holly.schippers@cndeducation.com
Hope this helps!
Holly L Schippers
CND Education Ambassador
Sabrina says:
August 2nd, 2011 at 9:08 pm
Can u use regular polish if you have the cnd topcoat and base coat and the machine to dry the nails
CND says:
August 7th, 2011 at 5:42 pm
If you are talking about using Shellac base and top with regular polish, it does not work. If you are looking for a great base and top coat for your polish, CND does have several:
http://www.cnd.com/Products/Color/Nail-Treatments.aspx
Thank You,
CND
Kristin says:
August 5th, 2011 at 7:50 pm
I have a client that has been getting Shellac for several months. I do the Shellac PEP to the T. She uses Solar Oil more than twice a day. She has white spots and they are getting more extreme. Is there anything I or she can do to help with the spots or should we just have her take a few week break. I had a Shellac class in our salon and she said sometimes when she soaks the Shellac off, she puts solar oil in the wrap along with acetone in the more extreme cases, would this help? Please help, she really does not want to stop Shellac completely but also does not want the white spots. By the way, Holly I love your video classes on Facebook!
Holly L Schippers says:
August 7th, 2011 at 8:37 pm
Thanks!! Try having her go 1 week without Shellac, just wearing regular polish so that the oil can penetrate faster and easier. Give her a good SpaManicure and really let those nails soak up the oils in the Milk Bath. If there is not a noticeable difference in that one week something else could be up. Has she ever peeled the Shellac off? Also make sure the nails do not get buffed. Let me know if you need more help after that week, sounds like you know where to find me
Holly L Schippers
CND Education Ambassador
Barb says:
August 10th, 2011 at 3:11 am
I had my first shellac and I loved it. It lasted for 4 weeks. Then I peeled it off. I have the white spots. How long should I wait before my next shellac treatment?
CND says:
August 14th, 2011 at 9:30 pm
It would be best to wait until the white spots are no longer there. Be sure to use Solar Oil daily and consider a SpaManicure for helping to put moisture back into the nail.
Thank You,
CND
Carolyn Elliott says:
August 10th, 2011 at 3:39 am
I just started using Shellac and love it. How do you do a Pink and White application for Shellac. Are you building and curing the white before applying the pink? What color pink do you use? One coat or two coats and do you blend it over the white. Appreciate your directions. Warmly, Carolyn
CND says:
August 14th, 2011 at 9:31 pm
Shellac is applied like polish and the process for french is similar to that of polish. Please visit cnd.com for detailed step by steps and Shellac in minutes application videos.
Thank You,
CND
brenda rollins says:
August 10th, 2011 at 7:11 pm
hey holly!! i have a question for you.. i have been doing shellac since december 2010 and it has completely turned my business around… my question is this.. i have a large acrylic clientele for years i dont use a drill and i can soak off my product with ease…i have now had almost 70% take their acrylic off and put on the shellac…:) my question is.. if i have clients that no matter what have very thin nails, ,,(ex. a 89 year old who is super thin nails) how can i get threw them the stages of getting them stronger??? i dont want to put acrylic back on them and they dont want it either,,,but they are going threw some tough times with their nails breaking, splitting, .etc with the shellac on…i have taken alot of them real short and letting them know they will grow from their cuticle out…but they have little pateince to deal!!! can i put extra coats of shellac on??? can i use any type of enhancement to hold the splitting??? any information and ideas will greatly be appreciated!!! ps.. when are the new colors coming??? ITS TIME!!! i was at the premier show in orlando and attended your class they said in sept.. any idea on the dates??? waiting patiently…:) thanks again.. brenda!!!
Holly L Schippers says:
August 14th, 2011 at 9:42 pm
Brenda,
Use your professional judgement and don’t let the client make the call. If you think it is simply “growing pains” there are a couple options.
If you have clients that no matter what have thin nails, they may be your L&P clients and are not ideal for Shellac
a) put a thin enhancement back on and transition, here are photos to give you an idea what I mean:
http://www.facebook.com/media/set/?set=a.490823642263.267422.307317462263
b) you could use fiberglass to give them temporary strength for a few appointments:
http://youtu.be/gorO1jMs-Mo
Hope this helps, holler if you have more questions!
Holly L Schippers
CND Education Ambassador
Sadie says:
August 16th, 2011 at 6:34 am
I’ve been using Shellac for 6 months now on my clients and love it! Can you tell me if it’s okay to shine up the natural nail with a natural nail shine buffer before I apply Shellac?
CND says:
August 23rd, 2011 at 10:11 am
No buffing is needed for Shellac application!
Thank You,
CND
Suzanne says:
August 17th, 2011 at 7:52 am
I have gel nails and would like to try the shellac. Can I have my gel nails removed and then have shellac applied, or will I have to have my gel nails removed and let them grow out from cuticle before shellac is applied.
CND says:
August 23rd, 2011 at 10:12 am
You can have Shellac applied right over the gel or even transition from gel to Shellac gradually.
Thank You,
CND
Linda says:
August 20th, 2011 at 11:44 am
I am not a professional, but a client so I hope it is ok that I ask a question here…
I have had Shellac done at a local salon 2x. When I went back for my third appt. I noticed after the Shellac was removed that my nails are dry, brittle & have white spots on them. In reading here I have found that my nail tech was doing everything that she should NOT have been doing! She was using applying acetone with cotton & tinfoil & then placing me under the lamp to remove the Shellac. She was vigorously rubbing the nail with an orange stick to remove any remaining polish AND she buffed my nails before applying the new Shellac. She also never once mentioned to me that I should be using the oil. She never even offered the product to me! I did not have the Shellac reapplied, but came home and researched and found this site. Should I start using the oil for a few weeks before trying Shellac again? I obviously won’t be going back to that salon, but who can I contact to let them know that this salon needs some more training in how to use the product.
CND says:
August 23rd, 2011 at 10:14 am
Solar Oil will help improve the flexibility of your natural nail, however it can not replace layers of nail plate that were lost. The Shellac will adhere best to a healthy nail so you might inquire with a nail professional if they feel the nail is in good condition. You can report that salon by calling the hotline 800-833-NAIL.
Thank you,
CND
Gail says:
August 26th, 2011 at 1:55 pm
I’ve been experiencing sticky base coat and polish after curing. What might be the cause? I’m baffled! If I use acetone to remove the stickiness, it leaves behind an uneven application of either base or polish.
CND says:
September 7th, 2011 at 5:23 am
Each layer of Shellac that cures will have a tacky layer that does not need to be removed until the end. Full detailed step by step instructions are available for professionals at cnd.com
Thank You,
CND
Patricia says:
September 9th, 2011 at 12:06 pm
Hello, I would first like to say I have been an avid CND user. I have tried other product lines but always return to CND. I love the Shellac as does everyone else. I do have to say though I am very concerned about the white spots. Over the years I have done people with these white spots on their toes but not so much the fingernails. I have been told it is damage due to formaldehyde in the polish. These white spots look exactly the same. I have been doing Shellac for about 8 mos. now and it is just recently that I am seeing this. The reason I am writing is because I have a client that has been wearing it for only 4 weeks and now has these spots. She purchase the Solar oil on her 1st visit on her 2nd visit she had few spots. Today I did her for the 3rd time and they are bad. She admitted she was not diligent with the oil the 1st 2weeks but was the 2nd 2 weeks. So we did not apply the Shellac today. I am feeling this Shellac is not all it’s suppose to be???
Holly L Schippers says:
September 12th, 2011 at 6:47 am
The white spots, peeling, or brittleness tend to be from one of the following:
- lack of Solar Oil
- the Shellac has been peeled off before
- the nails have been buffed
- the Shellac is removed by soaking in a bowl of acetone
Solar Oil will travel through the tiny tunnels in the Shellac and if not used regularly the natural nail does not get enough oil. An example would be how would hair hold color if it was not conditioned? A treatment idea would be to soak them in oil after Shellac application, CND Almond or Citrus Milk Bath are both cost friendly options, a small amount in a bowl for 5 minutes is helpful.
Holly L Schippers
CND Education Ambassador
Kelly says:
September 13th, 2011 at 6:32 pm
Have you come across anyone having their nails become discolored from the shellac?
CND says:
October 1st, 2011 at 10:17 am
The tiny tunnels in Shellac that make it easy to remove can also be susceptible to some things like bronzers, certain make-ups, etc. Those that notice staining on the nail plate are using something that penetrates the tiny tunnels and stains the nail, here is a video explaining the tiny tunnels:
http://youtu.be/WoE-ew_S1I0
Thank You
CND
Patricia says:
September 20th, 2011 at 1:59 pm
Thanks Holly, I will try this and let you know! Patricia